FAQ's

Why Wood Wicks?

Unlike cotton wicks, wood wicks have little to no mushrooming, carbon buildup, debris and sooting! Less smoke means wood wicks are a more natural way to burn your candles. Additionally, as wooden wicks burn they produce a unique crackling sound that is both relaxing and fascinating to hear! Finally our wooden wicks are sourced from an FSC certified supplier meaning they are ethically sourced and produced in the USA. 

How Should I care for my wooden wicks?

Wooden wicks require a bit more care than cotton wicks but the process is simple. To maintain a nice flame always remember to trim off, or pinch off, the burnt wood! Wooden wicks prefer to be freshly trimmed and short! 

Why Coco-apricot Wax?

Coco-apricot wax is an all natural, biodegradable wax that burns cleanly and beautifully. Being both completely vegan and non-toxic, coco-apricot wax is skin safe and sustainably sourced. This particular wax burns slowly and evenly  allowing for a longer candle life

What about your fragrances?

We use the highest grade fragrances available. Sourcing from a small USA based business, all of our fragrances are phthalate free, paraben free, cruelty free and vegan! 

Help! My package says its been delivered but I haven't received it!

Unfortunately we here at Elymar Candle Company have no control over packages once they leave our hands. However, there are a few things you can do, you can contact your neighbors to see if they received the package for you, wait a few days as USPS sometimes marks packages as delivered ahead of time or file a claim on the USPS website. All packages include insurance to cover you in case of any issues! 

I have a question not listed here! How can I reach you? 

If you have any further questions or concerns please reach out to us via email at elymarcandleco@gmail.com